Shipping Policy
Please read the following carefully to understand the return policy applicable to Tyooteriw.
Order Cancellation
Tyooteriw recommend all the buyers double-confirm your address, phone number, order detail, and other information ASAP once the order is placed. If there is a mistake in your order details, our support team is also able to modify that as long as it has not been shipped.
Orders which have already been shipped (you have received a tracking number) cannot be changed or canceled. Cancellation is not confirmed until you receive a response from our customer support team. Customers will receive an email confirmation if the order is successfully canceled.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Shipping damage:
For items that arrive damaged or are defective,please contact us at sales@Tyooteriwe.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Tyooteriw support team could provide you with technical solutions. The damages caused by transportation like scratches, defective parts are NOT justifications for returns.
If you received a wrong item:
In some rare cases, a mix-up during fulfillment day happens. If you've received an item that you haven't ordered or received the wrong item, please contact us directly and we'll correct the error right away.
The item should be unused and in its original packaging for replacement.
Returns of New and Unused Items
We allow you to return new, unopened and unused items within 14 days of receipt for a refund without a restocking fee. For all returns, return shipping charges are the responsibility of the recipient. There will be a round-trip shipping cost charge deducted from the final refund, unless Tyooteriw made a shipping error. For used item, we will deduct the round-trip shipping fee and 20% restocking fee from the final refund.